Privacy Policy

Who we are

This website is operated by Malli Infotech, Indore, Madhya Pradesh, India ("we", "us"). For privacy questions contact us at the contact details on our Contact page.

Data we collect

Enquiries: name, email or phone number, the service you are interested in, your message and, if you book, your preferred time.

Marketing attribution: the page you arrived on and campaign parameters such as utm_source or gclid, so we know which channels work.

Analytics: if you consent, cookies from Google Analytics (via Google Tag Manager) record anonymised usage such as pages viewed and buttons clicked.

Why we use it

To respond to your enquiry and provide the services you request; to understand and improve our marketing; and to meet legal obligations. We rely on your consent for analytics cookies and on your request for contact handling.

Sharing

We share data only with service providers that help us operate — for example form processing, CRM, email, WhatsApp Business messaging and analytics providers — under contracts that require them to protect it. We do not sell personal data.

Retention

Enquiry data is kept while we are in discussion or working together and for a reasonable period afterwards for record-keeping, then deleted or anonymised.

Your rights

Under India's Digital Personal Data Protection Act, 2023 you may request access to, correction of or erasure of your personal data, withdraw consent, and nominate another person to exercise your rights. Contact us to make a request. If you are in the EU/UK, you also have rights under the GDPR.

Cookies

Essential storage remembers your cookie choice. Analytics and advertising cookies are used only if you accept them in the cookie banner. You can change your choice by clearing this site's data in your browser.

Security

We use HTTPS, access controls and reputable providers to protect data. No method of transmission is completely secure, but we work to protect your information.

Changes

We may update this policy. The date at the top shows the latest version.